FOR LOCAL PICK-UP – FREE
You collect your order in our showroom for free. Bonus: you can also try the product on.
If you choose this service, we will call you as soon as the order is ready and set up a pick up appointment.
ASP Group East Ltd.
307-309 Odaii Road, 013604, District 1
(004) 0728 203 814
STANDARD SHIPPING: starting from 3 EUR, incl. VAT
• For products in stock: dispatch the next working day + 1-2 working days delivery
• For products not available in stock: dispatch 5-7 working days + 1-2 working days delivery
We ship all over Romania, through our partner, Fan Courier: www.fancourier.ro
Please be aware that we do not deliver to post offices boxes.
STANDARD SHIPPING: starting from 8 EUR, incl. VAT
• For products in stock: dispatch the next working day + 2-5 working days delivery
• For products not available in stock: dispatch 5-7 working days + 2-5 working days delivery
The delivery period to countries that impose customs duty is 2 to 5 business days.
We ship in Europe through our partner DPD: www.dpd.com/ro
We process and send orders during our main service hours. In case we don’t make deliveries, we will announce it on our website.
Please see the shipping method and costs as well as delivery times for your destination, while placing your order on our website.
As son as we have shipped your order you will receive an email stating your tracking number.
Please make sure that the shipping adress is correct as we’re unable to redirect orders once they are on their way to you.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
The transportation costs for motorcycles, bulky deliveries and heavy shipments are calculated depending on the distance, actual weight and size of delivery. We will inform you of the transportation costs by e-mail as soon as we receive calculation from our cargo partner.RETURNING AN ONLINE PURCHASE
If you have any issues with your online order or would like to open a return, contact us at (004) 0728 203 814. Have your order number and packaging slip ready, along with the item numbers you want to return. Our customer service team will open a return and provide you with a return (RMA) number. Call to open a return for items shipped to your home address and items shipped to a dealer.
Returns must received in new and unused condition, free of any cosmetic damage (which includes, but is not limited to, scratches, scuffs, stretching, dents, dirt, pet hair or any sign the product has been mounted to a vehicle). Returns must be opened within 30 days of their original delivery date, except during the holiday shopping season. Orders placed on or after Nov. 1, 2019, can be returned until Jan. 15, 2020.
Shipping fees are non-refundable. Unless the product is defective, incorrect or has been damaged in transit, you will be responsible for the costs of returning the product. Damage caused to a product once it is in your possession does not make it defective.
Refunds will be issued back to the original method of payment.
Oil, fluids and Service Manuals cannot be returned. Final sale merchandise is not eligible for return.
PACKAGING YOUR RETURN
Returned products must be enclosed on their original packaging with the original packing slip and RMA number. This includes all boxes, plastic containers, plastic bags and equivalent protecting packaging, and all tags, information booklets, instructions, stickers, etc. Products deemed to be faulty or incomplete due to customer error will be returned to you and a refund will not be granted.
Do not use the product’s original packaging as a shipping container (for example, helmets, winches, etc.). To avoid damage and ensure you are refunded, it’s recommended that you pack items in the original packaging and then place them inside of a larger, separate shipping container.
Original packaging that has been torn open or damaged is considered no longer in new condition and cannot be accepted.
SHIPPING YOUR RETURN
Customers are responsible for all return shipping charges unless authorized by Indian Motorcycle. Use a carrier that incorporates tracking and insurance services.
All shipments must be prepaid. We do not accept C.O.D. or any similar process. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.
For more information, see the complete online Indian Motorcycle Return Policy